| General Questions: | Answers |
| What is CactusPay? | CactusPay is a digital bank that allows you to open a multi-currency bank account and manage your finances through a mobile app. |
| What are the benefits of using CactusPay? | CactusPay offers a convenient and secure way to manage your money, with features such as mobile payments, debit cards, and potentially competitive fees. |
| Is CactusPay available in my country? | Cactus Pay is available in many countries in the worldwide. To check if cactus pay is supported in your country, please visit our website and view the list of supported regions or contact our support team. We are continually expanding our services to new locations, so if we’re not available in your country yet , stay tuned for updates! |
| Do I need to be a resident of a specific country to open a CactusPay account? | No, you do not have to be a resident of a specific country to open up a cactuspay account. Cactus Pay is available to users in many countries globally. As long as Cactus Pay operates in your country, you can sign up and use the platform, regardless of your residency status. Please check the list of supported countries on our website to confirm availability in your region. |
| Is there a monthly fee for using CactusPay? | No,Cactus Pay does not charge a mandatory monthly fee. However, we offer a different subscription models that provide various advantages, such as lower transactions fees and enhanced features. You can choose a plan that best suit your needs, but the basic use of Cactus Pay remains free with standard transaction fees. |
| Account Creation and Verification: | Answers |
| How do I open a CactusPay account? | You can download the CactusPay app from the App Store or Google Play Store. The provided information outlines the steps involved in the registration process. |
| What documents do I need to open a CactusPay account? | To open a CactusPay account, you’ll need a smartphone with the app installed, Google Authenticator for security, a valid phone number, a valid email address, proof of address (digital copy), a passport or ID scan, and the ability to take a selfie within the app. |
| How long does it take to verify my CactusPay account? | The information suggests account verification usually happens within a day, but it’s best to refer to the app or contact customer service for the most up-to-date timeframe. |
| I’m having trouble verifying my account. What should I do? | If you’re facing difficulties during verification, you can contact the CactusPay customer service team for assistance. |
| Account Management: | Answers |
| How do I access my CactusPay account? | Once your account is verified, you can access it through the CactusPay mobile app. |
| Can I use CactusPay with a debit card? | The information mentions a debit card, but specific details about obtaining and using it are not provided. Further information might be available on the app or by contacting customer service. |
| Can I make international payments with CactusPay? | Yes, Cactus pay supports international payments. You can easily send and recieve funds across borders in multiple currencies. Our platform offers competitve exchanges rates and ensures fast , secure international transactions, making it convenient to handle global payments. |
| How long do transactions take? | Most transactions through cactus are processed instantly or within a few minutes. However, the processing times can vary depending on the different payment methods and different banking institutions. |
| Can I link my bank account on cactus pay? | Yes, you can link your bank account with cactus pay. Simply go to settings, choose bank accounts and enter the details required to link your account. |
| What types of payments does cactus pay support? | Cactus pay supports a wide range of payments methods , such as debit cards both for online purchases and in-real life payments. Furthermore, we also support SEPA payments and digital wallets. We also accept payments in multiple currencies, which facilitates global payments. |
| Security and Support: | Answers |
| How does CactusPay secure my account? | Google Authenticator for two-factor authentication, but additional security measures might be employed. Refer to the app or contact customer service for details. |
| What happens if I lose my phone? | For lost phone scenarios, it’s recommended to contact CactusPay customer service immediately to discuss account security and potential access solutions. |
| How can I contact CactusPay customer service? | You can reach out to CactusPay customer service through the following channels:
Live chat: Visit the CactusPay website and initiate a live chat session with a customer service representative. |
| What should I do if I forgot my password? | If you forget your password, click on the “forgot my password” link on the login page, and follow the instructions to be able to reset it. You will recieve a password via your email |
